Privacy Policy

UMO Labs AI LLC ("UMO Labs AI", "we", "us", or "our") operates the website umolabs.ai and provides AI consulting, implementation, workforce development, and technology products. We are registered in Wyoming, USA, and operate globally with a remote team.

This Privacy Policy explains how we collect, use, and protect information about you when you use our website or services. By using umolabs.ai you agree to the practices described here.

We collect information in the following ways:

• Information you provide directly — name, email address, company name, and any message content when you contact us, book a call, or submit a document via UMO Native.
• Booking data — when you schedule a call via Calendly, we receive your name, email, and selected time slot. Calendly's own privacy policy applies to data held by their platform.
• Usage data — pages visited, time on site, referral source, browser and device type. This is collected via Meta Pixel and standard web analytics.
• Communication data — emails you send to us and any follow-up correspondence.

We do not collect payment card information directly. All payments are processed by third-party providers subject to their own privacy policies.

We use the information we collect to:

• Respond to enquiries and provide the services you request
• Schedule and conduct discovery calls and client meetings
• Deliver and improve UMO Labs AI products and services
• Send service-related communications (not marketing without your consent)
• Improve our website and understand how visitors use it
• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your data to make automated decisions that significantly affect you.

We share data only when necessary:

• Service providers — Calendly (scheduling), Meta (advertising analytics), email providers, and hosting infrastructure. Each is bound by data processing agreements.
• Legal requirements — if required by law, court order, or to protect the rights and safety of UMO Labs AI or others.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

We do not share your personal data with third parties for their own marketing purposes.

We use cookies and similar tracking technologies on umolabs.ai:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — help us understand how visitors use our site (page views, traffic sources, session data).
• Advertising cookies — the Meta Pixel tracks conversions and enables retargeting on Meta platforms (Facebook and Instagram).

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Most browsers allow you to refuse third-party cookies while accepting first-party ones.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing of your data in certain circumstances
• Withdrawal of consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at hi@umolabs.ai. We will respond within 30 days.

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Contact and enquiry data is retained for up to 3 years
• Client engagement data is retained for up to 7 years for legal and accounting purposes
• Website analytics data is retained per the policies of the relevant analytics provider

When data is no longer needed, it is securely deleted or anonymised.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is served over HTTPS. Access to personal data is restricted to personnel who need it to perform their role.

No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

If you have questions about this Privacy Policy or how we handle your data, contact us at:

• Email: hi@umolabs.ai
• Company: UMO Labs AI LLC, Wyoming, USA

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of umolabs.ai after changes constitutes acceptance of the updated policy.